Your information is completely safe with us
This policy provides a full description of how your personal information is collected, used, and kept safe on the bk23 platform.
Table of Contents
- 1. Introduction
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Your Information
- 5. Data Storage & Security
- 6. Sharing Information with Third Parties
- 7. Cookies & Tracking Technologies
- 8. Your Rights & Choices
- 9. Protection of Minors
- 10. Policy Changes
- 11. Contact Us
1. Introduction
This Privacy Policy ("Policy") governs the relationship between you and the bk23 platform ("we", "us", or "bk23") regarding your personal information. When you use the bk23 website, open an account, or use our services, you are considered to have accepted the terms of this Policy.
bk23 is committed to providing a safe and reliable online betting and casino experience for users in Bangladesh. To maintain your trust and confidence in our platform, we treat the protection of your personal information as our highest priority.
This policy is written in plain language so you can clearly understand what types of information we collect, how we use it, who we share it with, and what steps we take to protect your data.
2. Types of Information Collected
2.1 Identity Information
When you register an account on bk23 or use our services, we may collect the following identity information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above may use the service)
- Mobile number
- Email address
- National ID card or passport details (when identity verification is required)
2.2 Financial Information
To process deposit and withdrawal transactions, we collect certain payment-related information from you. bk23 processes payments only through bKash, Nagad, Rocket, and Upay. We retain transaction records associated with these payment methods. However, we never store your payment PIN or password.
2.3 Technical Information
When you use our platform, certain technical information is collected automatically:
- IP Address
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system
- Time, duration, and pages of your site visits
- Referral source (where you came from before arriving at our site)
2.4 Gaming Activity Information
Your gaming history, betting information, and win/loss records are used to ensure responsible gaming and to improve the quality of our services.
3. How Information Is Collected
bk23 may collect your information in several ways. The main methods are described below:
3.1 Information You Provide Directly
When you register an account, update your profile, contact us via live chat, or send an email, you provide information to us directly.
3.2 Automatic Collection
Your browsing behaviour and platform usage patterns are recorded automatically through cookies, web beacons, and other tracking technologies. This information is used to improve the site's security, performance, and user experience.
3.3 Through Third Parties
We may use trusted third-party services when identity verification or fraud prevention is required. Additionally, if you arrive at our platform through an affiliate or partner, that partner may share limited information with us.
4. Purpose of Using Your Information
bk23 uses your information only for the following legitimate and necessary purposes:
4.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing gaming and betting services
- Delivering bonus and promotion information to you
4.2 Security & Fraud Prevention
- Preventing unauthorised access to your account
- Detecting and stopping suspicious activity
- Maintaining the security and integrity of the platform
4.3 Customer Support
When you contact us through our 24/7 live chat or by email, the information you provide is used to resolve your issue quickly and effectively.
4.4 Responsible Gaming
We monitor your gaming behaviour to ensure responsible gaming. If signs of problematic gaming are observed in any user, we may take the necessary steps.
4.5 Service Improvement
Aggregated user data (which does not identify any individual) helps us continuously improve our services, interface, and gaming experience.
5. Data Storage & Security
5.1 Technical Security
bk23 uses industry-standard security technology to protect your information. All data exchanged between you and our servers is encrypted via SSL (Secure Socket Layer) encryption, which means no third party can read or steal your information.
5.2 Access Controls
Among our internal staff, only those who need access for specific job functions are permitted to view your information. Every access is logged and regularly audited.
5.3 Data Retention Period
We retain your information for as long as your account is active and thereafter for a set period as required by applicable laws and regulations. Financial transaction records may need to be retained for a longer period due to regulatory requirements.
5.4 In the Event of a Data Breach
If an unexpected data breach occurs and there is a possibility that your personal information has been affected, we will notify you as quickly as possible and provide guidance on the steps to take.
6. Sharing Information with Third Parties
bk23 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
6.1 Service Provider Partners
Only the necessary information is shared with trusted service providers that assist in operating our platform (such as payment processing, identity verification, and technical support). These providers operate under strict confidentiality agreements and may only use the information for the purposes we direct.
6.2 Legal Obligations
We may be required to disclose information to the relevant authorities pursuant to a court order, a request from an investigative authority, or applicable law.
6.3 Business Transfers
In the event of a future merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify you in advance and ensure your information remains protected in accordance with this Policy.
6.4 With Your Consent
Beyond the cases above, we will never share your personal information with any third party without your explicit consent.
7. Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored in your browser or on your device. bk23 uses several types of cookies:
- Essential Cookies: Required for the platform's core functionality — maintaining login sessions, security features, and so on.
- Performance Cookies: Used to analyse site speed and functionality.
- Preference Cookies: Used to remember your language and display preferences.
- Analytics Cookies: Used to collect statistics in order to understand user behaviour.
7.2 Cookie Controls
You can control or decline cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may prevent some core platform features from working properly.
8. Your Rights & Choices
If you have an account with bk23, you have the following rights over your own information:
8.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
8.2 Right to Correction
If any information stored in your profile is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly in your account settings.
8.3 Right to Deletion
In certain circumstances (such as after closing your account), you may request that your personal information be deleted. However, some information must be retained for a set period due to legal and regulatory obligations.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive communications about bonuses, offers, or promotions, you can opt out at any time by informing our support team.
8.5 How to Exercise Your Rights
To exercise any of the rights above, contact us via our 24/7 live chat or by sending an email to [email protected]. We will process your request as quickly as possible.
9. Protection of Minors
bk23 strictly enforces a 21+ age policy. Only persons aged 21 or above may open an account and use our platform.
We never knowingly collect personal information from minors. Age is verified at the time of account registration. If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the related information will be deleted.
If you believe a minor in your household is using bk23, please notify our support team immediately.
10. Policy Changes
bk23 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- By displaying a clear notice on the platform
- By sending a notification to your registered email
- By informing you of important changes via live chat
If you continue to use bk23 after the updated policy is published, you will be considered to have accepted the new policy. If you have any objection to a change, please contact the support team.
We always recommend that you visit this page regularly and read the latest policy, so that you remain fully informed about how your information is being used.
Contact Us
If you have any questions or concerns about this privacy policy or your personal information, please get in touch with us. Our support team is ready to provide assistance in Bengali and English, 24/7.